Shipping policy

We provide comprehensive, damage-proof worldwide cross-border shipping services for all vinyl, CD and music accessory orders. As fragile, pressure-prone media that scratch easily during long-distance international transit, all records receive custom multi-layer shock-absorbent, dust-proof and anti-extrusion packaging to minimize transport damage risks.

Each vinyl record comes fitted with a brand-new anti-static inner sleeve and dust-resistant outer poly jacket. The full record unit is wrapped in thick high-density bubble wrap, reinforced with solid cardboard stiffeners on both left and right sides to stop bending and warping, then placed into a thickened heavy-duty rigid mailer carton filled with crumpled kraft paper buffer padding. All CD products are individually sealed within scratch-resistant protective sleeves and packed in small solid anti-pressure cartons. Every outer shipping box is marked with prominent “Fragile Records – Handle With Care” warning stickers, and all parcels undergo a final full inspection before sealing to eliminate packaging gaps and hidden risks.

All orders with confirmed payment will complete re-inspection, surface cleaning and careful packaging for dispatch within 1–3 working days. Weekends and official public holidays are excluded from the official processing timeline. Once your parcel has been dispatched, a unique logistics tracking number will be sent automatically to your registered email address, enabling unlimited real-time tracking of transit location and delivery progress.

All import tariffs, local consumption taxes and customs clearance administrative fees generated within the destination country are the full responsibility of the buyer. We supply complete formal commercial invoices and packing lists to facilitate smooth customs clearance procedures. All stated delivery windows are purely estimated references. Delivery delays caused by random customs inspections, seasonal logistics backlogs, severe extreme weather, remote regional transit routing and international policy adjustments fall outside our control, and we shall not be liable for any direct or indirect losses stemming from such delays.

If you receive a parcel with damaged outer packaging, scratched or warped vinyl, cracked CD jewel cases, incorrect album contents or missing bonus accessories, please reach out to our official customer service team within 48 hours of receipt. Kindly supply your unique order number, alongside clear photos or videos showing the outer packaging and all defective items. Our support team will verify the issue promptly and deliver fair after-sales resolutions including full refunds, free item replacements and partial compensatory refunds to fully protect your legitimate collecting rights and interests.